Accreditations & documents
Read our Client Money Protection certificate and The Property Ombudsman’s guidance documents.
Client Money Protection
The Accommodating Company is a member of the safeagent Client Money Protection Scheme.
Certificate valid from 1 March 2026 to 28 February 2027.
View Client Money Protection certificate (PDF) (opens in a new tab)
Lettings Code of Practice
The Property Ombudsman’s Code of Practice sets out standards for residential letting and management services in England.
Read the Lettings Code of Practice (PDF) (opens in a new tab)
Consumer Guide
The Property Ombudsman’s Consumer Guide explains its complaints process and how it can help resolve a dispute.
For information about raising a complaint with us, read our complaints procedure.